FAQ

1. General

1.1. What is My Room Abroad?

A platform that connects internationals with certified landlords in dream destinations.
This platform makes the painful process of finding and booking a room abroad safe and easy for foreigners. It simplifies the search for accommodation abroad and allows up front booking of rooms for a 1 to 12 months period.
Learn more

1.2. What is in it for me?

The platform is an easy-to-use tool for you. My Room Abroad allows you to increase your visibility to foreign tenants. We take care of the communication for you and allow direct booking of your rooms to ease the painful task of answering all frequently asked questions. The platforms offers a clear database of all your tenants. It reduces the stress caused by rent payments since everything is paid through the platform. With direct online bookings, visits become unnecessary which gives you more time to take care of your tenants and the maintenance of the apartments which in turn results in a far better service and an improvement of the market.

1.3. What are the levels of verification?

My Room Abroad has four different verification levels:
  • Not yet verified: It means that we are still looking to confirm your personal information. We didn’t call nor meet you yet. We can’t insure your trustworthiness to our users.
  • Verified: It means we've already verified your email address, phone number and government-issued identification. We have called you or met you in person and we consider you to be trustworthy;
  • Visited: It means that someone from the My Room Abroad’s team has personally visited and photographed and/or took a video of the apartment;
  • Exclusive: It refers to a place which is fully managed by My Room Abroad and is only available on our platform.
Each apartment's verification level appears in every listing under the Description section.

1.4. How can I get verified?

In your profile you will find a “Get verified”, if you click on it, we will be notified that you want to get verified.
Please make sure to complete your contact info before asking to get verified. We will use this information to get in touch with you.

2. International tenants

2.1. What if I have a problem with the tenant?

My Room Abroad is there to help you. We act as intermediary. We help resolve any problem you might have with the tenant by finding the best solution for you and the tenant.

2.2. I don't speak English How can I communicate with the tenants?

For any minor matter, Google translate app works really well.
For more major matters, A chinese speaking My Room abroad team member, will be there to help you with any translation issues.

3. Payment

3.1. When do I get my money?

We use an intermediary to do international transfer. It takes 3 business day for our intermediary to transfer the funds in your local currency to your local bank. Then the funds are within your bank and the time it takes for the funds to arrive onto your account depends on your bank. Usually it takes another 4 to 7 business days. So in total it can take between 7 to 10 business days for you to receive the funds.
NOTE that this solution is temporary, we will soon have a credit card payment option on our website, which will reduce the time of transfers.

3.2. What if I don’t have an international currency account?

It doesn’t matter, My Room Abroad transfers the rent and deposit to you in your own currency.

3.3. How much should I pay to My Room Abroad?

My Room Abroad takes 3% of the month rent each month for the length of the contract.
So for instance, for a room at 12000 NTD. If a My room abroad user has booked a 5 months contract. You will need to pay 12000*3%*5= 1800 NTD. This can either be paid at once in the beginning or 360 NTD per month for 5 months.

4. Cancellation

4.1. Can I cancel a booking I have accepted?

Yes, but in this case you will have to refund everything to the users. It means 100% of the 1st month Rent as well as the My Room Abroad service fee they paid to book the room (20% of the rent).

4.2. What if the tenant cancels his booking before his arrival?

It depends on which cancellation policy you chose.
We offer different cancellation policy: (Note that this is just a summary, for more information, see Clause 12: Cancellations of the Terms of Service)
Flexible Cancellation Policy: If the user cancels his booking:
  • Less than 15 days before the Contract Start Date, no refund of the 1st Rent will be due (and the booking will be cancelled);
  • Between 15 days and 30 days before the Contract Start Date, you will have to refund 50% of the 1st Rent Payment (and the booking will be cancelled)
  • More than 30 days before the Contract Start Date, you will have to refund 100% of the 1st Rent Payment (and the booking will be cancelled).
Moderate Cancellation Policy: If the user cancels his booking:
  • Less than 30 days before the Contract Start Date, no refund will be due (and the booking will be cancelled);
  • Between 30 days and 60 days before the Contract Start Date, you will have to refund 50% of the 1st Rent Payment (and the booking will be cancelled);
  • More than 30 days before the Contract Start Date, you will have to refund 100% of the 1st Rent Payment (and the booking will be cancelled).
Strict Cancellation Policy: If the user cancels his booking:
  • Less than 30 days before the Contract Start Date, no refund will be due (and the booking will be cancelled);
  • Between 30 days and 90 days before the Contract Start Date, You will have to refund 50% of the 1st Rent Payment (and the booking will be cancelled);
  • More than 90 days before the Contract Start Date, you will have to refund 100% of the 1st Rent Payment (and the booking will be cancelled).
Non Refundable Cancellation Policy: no refund will be due in respect of the 1st Rent Payment.

4.3. What if when arriving in the apartment, the tenant doesn’t like it and wants to cancel his booking?

The reason why the tenant doesn’t want to move in the room will determine if you need to reimburse him or not.
In brief, when moving in an accommodation, a tenant has 24h to notify My Room Abroad if he is not happy with the place.
My Room Abroad will then assess if the complaint is valid or not.
For example, if the tenant just doesn’t like the room or finds it too noisy or smaller than he had imagined but that everything on the listing was depicting the truth, then those complaints are not considered as valid complaints.
However, if the tenants doesn’t want to stay because it was advertised on the listing that the room had a window but there is no window in reality or if it was said the room contained a double bed or an AC and that is not the case, then those are considered valid complaints.
In this case, you will have to reimburse the 1st month rent as well as the My Room abroad service fee to the tenant. It is your duty to keep the information on your listing accurate and up to date.

4.4. What if the tenant leaves before the end of his contract.

You will proceed as agreed on the lease agreement signed by you and the tenant.
Regarding our fee if the tenants needs to find a replacement, then the fee will be charged for the rent of the initial contract at least if a replacement was found.
If the room is empty, no fee will be charged by My room Abroad.